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Terms and Conditions of Sale

Clairderm Medical Aesthetics Pty Ltd (ABN 76 591 530 482) may see fit to add or amend any or all of these enclosed terms and conditions without notice.

These Terms & Conditions of Sale form an agreement with you, the "buyer", and applies to any purchase made by the buyer from the "seller", Clairderm Medical Aesthetics, 1/26 Newheath Drive, Arundel QLD 4214.

The seller may choose to alter some conditions of sale from time to time, at their discretion. These conditions of sale are subject to the laws of Queensland, Australia. Prices are correct at time of printing and publishing. Clairderm Medical Aesthetics reserves the right to change prices without notice.

Supply & Delivery Of Your Products

Where stock is unavailable you will be notified and given options to proceed with or change your order. Payment is not processed until your order is confirmed by the seller as available.

Australian deliveries will occur within 5 working days from the date we receive your full payment. Delivery times are business days (Monday to Friday), excluding public holidays. The seller will deliver the goods to the address indicated on your order. Where possible we will always try to exceed our delivery estimation, however, we do not guarantee we will deliver within this time frame. Delivery is dependent on stock availability and any date quoted is an estimate only. We are not responsible for lost/delayed goods or for the actions of courier/delivery drivers of companies.

On delivery, title of the goods passes to you the buyer provided full payment has been received. Delivery costs will be calculated according to your location and the weight and size of your order once packed. We will always endeavour to get the best delivery price and freight method for each order.

You or your agent must be at the delivery address to take delivery of the goods. We will not be liable for damage to or loss of goods left on your instructions at your unattended delivery address.

Payment Of Goods

Payment is to be made in full to Clairderm Medical Aesthetics  prior to dispatch of any order (unless prior arrangements are made in advance), using one of the following methods:

Credit Card: We accept MasterCard, Visa and American Express credit cards. We also accept Visa Debit and MasterCard Debit cards. For authorisation purposes, you will need to provide the card number, name of cardholder and expiry date. Please note that Amex cards attract a 4% surcharge. There is currently no surcharge for Visa or MasterCard transactions, however this is subject to change without notice.

Direct Deposit: Payments can also be deposited directly into our account. Upon ordering you will be emailed an invoice for the total amount including freight. You will also be supplied with our bank details and reference (or see below). If you choose to direct deposit you MUST advise us after doing so to enable us to dispatch your order. Please email through confirmation that payment has indeed been made. Our bank account details:

BSB:   112 879
Account Number:   459024639
Account Name:   Clairderm Medical Aesthetics

Cheque: Cheques should be made payable to Clairderm Medical Aesthetics and posted to PO Box 215, Ashmore City, QLD 4214. If paying by cheque please confirm final price including freight with one of our sales staff prior to writing and sending the cheque. Dispatch of goods will only occur once payment has been banked and cleared. Incomplete payments will not be accepted and will hold up your order. We charge you a $30 fee to recover bank charges we incur as a result of your dishonoured cheque. This fee may vary as bank charges fluctuate.

Cash: Cash is accepted ONLY for transactions ordered and collected from our warehouse. Do not mail cash to our office. We do not accept responsibility for cash that has been posted.

All purchases are in Australian dollars (AUD). Prices are quoted excluding gst, the final price on your invoice will include gst unless otherwise stated. Title of goods shall not pass unless payment is made in full.

In the event that legal action is required to recover goods or monies owed to Clairderm Medical Aesthetics, the buyer shall be liable for all legal costs incurred in such recovery.

Return Of Goods

Please choose carefully as no refund or credits are available if you choose incorrectly or fail to properly check and verify your order. The buyer shall bear the costs of any replacement/exchanged goods incorrectly ordered by the buyer including freight. All goods to be returned, replaced or exchanged must be accompanied with a photocopy of the original invoice.

Contract of Sale

A contract is a legally binding agreement between two or more people. Contracts can be oral or written. A contract has three elements:

  1. an offer – eg. this may be made when you decide to buy something and are offered a purchasing price. You may also offer to give something or do something in return.
  2. an acceptance – eg. This is where you accept the offer.
  3. consideration – this is the value (usually money) that is given in return for the goods or services offered to be supplied or acquired. It may also be the promise to pay at a later date after certain events occur or procedures are followed.

Consumers should be aware that payment of a deposit means they have entered into a contract and are bound by the terms and conditions of that contract.


A 50% deposit for all equipment purchases is required for all sales. See Payment Of Goods section for methods of payment available.

Refund Policy

Please note when you place a deposit on an item, you are entering into a binding agreement to proceed with the transaction.

Should the buyer’s goods fail to operate properly due to faults and/or damage and not user error, we will organise repair or replacement of the goods under the Warranty terms outlined with the equipment training documentation and the goods are still within the warranty period. Proof of purchase must be provided for all warranty claims. Damage caused by the misuse or maltreatment of the equipment is not covered by warranty. Damage caused in transit is not the responsibility of Clairderm Medical Aesthetics and we will not be held liable for any such damage. All warranty claims or repairs are return to base.

The seller will only offer a refund when a replacement is not available. The buyer must advise Clairderm Medical Aesthetics of any damaged or faulty products within 2 days of the receipt of goods. Where goods are to be returned, they must be returned within 7 days of the initial receipt of goods, including a copy of the proof of purchase.

The seller reserves the right to test any goods returned as a result of faults or damage. If the returned goods condition is misrepresented by the buyer and the product is found not to be faulty or damaged after testing by Clairderm Medical Aesthetics, we reserve the right to charge a minimum $50 handling and administration fee.

When goods are replaced, your replaced goods become the property of the buyer and the faulty or damaged goods become the property of Clairderm Medical Aesthetics.

Personal Information

Your personal information supplied to Clairderm Medical Aesthetics is used to process your order. The buyer agrees that the seller may use, store and process this data for the purposes of fulfilling your order.

Your details will remain the property of Clairderm Medical Aesthetics and will not be sold to any third parties. Your privacy is important to us, so we take every measure possible to ensure the safety of all your personal and professional information.

You also agree that from time to time Clairderm Medical Aesthetics may use that data to provide you with information pertaining to Clairderm Medical Aesthetics products and offers. If you do not wish to receive information sent to you, you may unsubscribe at anytime by contacting us by phone or email and advising such.

Trademarks & Images

The buyer and visitors to the Clairderm Medical Aesthetics websites must not use any of the trademarks displayed on the site:
-   In or as the whole or part of the users’ own trademarks or trademarks visible on the site;
-   In connection with activities, products or services which are not ours;
-   In a manner which may be confusing, misleading or deceptive;
-   In a manner that disparages the trademark owner, Clairderm Medical Aesthetics or our information, products or services.


The buyer acknowledges that they have read in full the complete statement of these terms and conditions, understand it, and agree to be bound by these conditions of sale before purchasing goods either via our telephone sales, in person or by any electronic means.

Contact Details

Clairderm Medical Aesthetics can be contacted by telephone:
Toll Free: 1300 781 239
Main Phone: (07) 5539 6868
International: +61 7 5539 6868

By email:

Through our online contact page at:

Or, by post:
PO Box 215, Ashmore City QLD 4214, Australia

Terms and Conditions for the Current Clairderm Medical Aesthetic Promotions


"General Promotional offers"

General Terms and Conditions:

  • Offers are strictly limited and while stocks last.
  • All products are advertised in good faith and will be available except in circumstances beyond our control. Despite our careful planning, we apologise if selected items may sell out due to unexpected high demand.
  • Any free product/s offered cannot be exchanged for cash or credit.
  • Offers are not transferrable.
  • Offers are not available for use in conjunction with any other offer throughout the promotion period.
  • Any free product will be despatched together with the machine.

Promotion Period:

  • Offers and prices are valid until close of business on the 31st March 2021.

Specific Promotions and Terms and Conditions:

  • Sunscreen Multiple offer
    • Buy 7 x Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml and get 3 x Free Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml. (code CD40503).
    • Buy 10 x Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml and get 5 x Free Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml. (code CD40503).
    • Buy 20 x Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml and get 15 x Free Clairderm Moisturising Daily Defence Lotion SPF 50+ 100ml. (code CD40503).
  • Buy Clairderm DermaPo Skin Needling System packs 1,2 or 3 and save.
  • Save 60% on all Aquatonale Cosmeceutical skin care products. (While stocks last)
  • Spend $400 and get 40% off selected skin care products. (While stocks last.)






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